Returns & Exchanges
Due to the perishable nature of our gourmet chocolates, Godiva stands behind the quality of our products and offers a 100% satisfaction guarantee on every order. If your items arrive damaged or do not meet our premium standards, please contact us within 15 days of delivery for a replacement or refund.
Contact Customer Care
Reach out to our support team via phone or email with your order number and details regarding the issue with your chocolate delivery.
Provide Documentation
Submit photos of the product and packaging, especially in cases of heat damage or shipping breakage, to help us improve our temperature-controlled logistics.
Verification Process
Our quality assurance team will review your request within 48 hours to determine if a full refund or a complimentary replacement shipment is required.
Resolution Delivery
Once approved, a refund will be issued to your original payment method, or a fresh order will be expedited to your address at no additional cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing